(According to Act No. 372/2011 Coll., on Health Services, as amended)
The patient has the right to professional, safe and considerate healthcare provided by qualified healthcare professionals with respect for their dignity, privacy and needs.
The patient has the right to choose their healthcare provider.
The patient has the right to know the name and professional position of all healthcare professionals involved in their examination, treatment or care. The patient may refuse the presence of persons who are not directly involved in the provision of healthcare services, as well as persons preparing for a healthcare profession.
The patient has the right to clear and complete information about their health condition, the proposed treatment, its alternatives and possible risks, so that they can freely decide whether they consent to the treatment. The patient may withdraw their consent to the provision of healthcare services.
The patient has the right to refuse treatment (known as a negative informed refusal), provided that they have been properly informed about the possible consequences of their decision.
The patient has the right to privacy and confidentiality of information. Healthcare staff are obliged to maintain confidentiality regarding all information they learn about the patient.
The patient has the right to protection of their personal data and medical documentation. They have the right to inspect their medical documentation, obtain extracts from it and designate persons who may receive information about their health condition.
The patient has the right to give informed consent to participation in research or clinical evaluation. Participation is voluntary, the patient must be properly informed and may withdraw at any time without consequences.
The patient has the right to be informed in advance about the price of the healthcare services provided.
The patient has both the right and the obligation to follow the internal rules of the healthcare facility.
The patient has the right to file a complaint about the care provided:
Filing a complaint must not be to the patient's detriment and has no effect on the scope or quality of healthcare provided. If the patient disagrees with the handling of the complaint, they have the right to file a complaint with the competent administrative authority within 60 days from the date of delivery.
Follow the proposed treatment plan, provided that they have given consent to the provision of healthcare services.
Pay the provider the price of the healthcare services provided.
Inform the attending healthcare professional about their health condition, including information about infectious diseases, healthcare services provided by other providers and the use of medicinal products, including the use of addictive substances.
Prove their identity with an identity card, if requested by the provider or healthcare professional.